Terms & Conditions

Summary of these Terms 

Along with the Terms on this page, there is other documents that form part of our contract with you: 

Our How we Work page helps you to use our Platform and understand our services, how we make money, and more. 

By agreeing to our Terms, you’re agreeing to everything in all three documents. If you don’t accept any of these Terms, please do not use our Platform. 

All this information is important because it (along with your booking confirmation email, and any pre-contractual information provided before you book), sets out the legal terms on which Service Providers offer their Driving Simulation Training through our Platform. 

If something goes wrong with your Training Experience, Section A17 of these Terms explains what you can do about it. This includes making a complaint to us and/or going to court.

This summary isn’t part of our Terms, or a legal document. It’s just a simple explanation of our Terms. We encourage you to read each document in full. 

A1. Definitions 

‘Account’ means an account (with urbanintelligenx.tech), through which you can book Driving Simulation Training on our Platform. 

‘Booking’ means the booking of a Driving Simulation Training on our Platform, whether you pay for it now or later. 

‘Booking Confirmation’ means the confirmation email we send you, explaining the details of your Booking. 

‘Payment Method’ means the method used to pay for a Booking, which might be a credit/debit card for individuals, or an alternative payment methods for Corporate clients.

‘Platform’ means the website on which you can book Driving Simulation Training, whether owned and managed by Urban Intelligenx. 

‘Services’ means the provision of a Driving Simulation training session. 

‘Service Provider’ means the provider of a simulation training service on the Platform, meaning the owner of a professional simulation device. 

‘Session Time’ means the (local) date and time you’re due to receive your driving simulation training, as stated in your Booking Confirmation. 

 ‘Simulation Session’ means the provision of a driving simulation training service by a Service Provider (throughout Section B, ‘Service Provider’ means the provider of the simulation training service). 

‘Terms’ means these terms of service. 

‘Urban Intelligenx’, ‘Urbix Hub’, ‘us’, ‘we’ or ‘our’ means Urban Intelligenx.

A2. About these terms 

1. When you complete your Booking, you accept these Terms and any other terms that you’re provided with during the booking process. 

2. If any authority decides that some of these terms are unlawful, the rest of the terms will continue to apply.

3. The English version of these Terms is the original. If there’s any dispute about the Terms, or any mismatch between the Terms in English and in another language, the Terms as they appear in English will apply, unless local law requires otherwise. (You can change the language at the top of this page.) 

A3. About Urban Intelligenx 

When you book a simulation service, Urban Intelligenx provides and is responsible for the Platform – but not the Training Experience itself (see A4.4 below). 

A4. Our Platform 

1. We get information from Service Providers, and we can’t guarantee that everything is accurate – but when providing our Platform, we take reasonable care and act with professional diligence. Unless we’ve failed to do so, or have been negligent, we can’t be held responsible for any errors, interruptions, or missing bits of information. Of course, we’ll do everything we can to correct/fix them as soon as we become aware of them.

2. We’re always working to improve our customers’ experience with Booking.com. So sometimes, we show different people different designs, phrasings, products, etc. to find out how they react. As a result, you might not come across some services or conditions when you visit our Platform. 

3. Our Platform is not a recommendation or endorsement of any Service Provider or its products, services, facilities, vehicles, etc. 

4. We’re not a party to the terms between you and the Service Provider. The Service Provider is solely responsible for the Simulation Training. 

5. To make a Booking, you may need to create an Account. Please make sure all your info (including payment and contact details) is correct and up to date, or you might find you can’t access your Simulation Training Experience(s). You’re responsible for anything that happens with your Account, so please don’t let anyone else use it, and please keep your username and password secret. 

6. 6. We will show you the offers in (what we think is) the right language for you. You can change to another language whenever you like. 

7. 7. Unless otherwise indicated, you need to be at least 18 to use the Platform. 

A5. Our values 

1. You will: 

• abide by Our values 
• comply with all applicable laws 
• cooperate with any anti-fraud/anti-money laundering checks we need to carry out 
• not use the Platform to cause a nuisance or make fake Bookings 
• use the Simulation Training Experience and/or Platform for their intended purpose 
• not cause any nuisance or damage, and not behave inappropriately to the Service Provider’s personnel (or anyone else, for that matter). 

A6. Contractual relationship 

1. When you book a Simulation Training Session, your Booking will be directly with the Service Provider. Our Terms will govern the booking process. 

2. You and the Service Provider both agree to comply with these Terms.

3. If there is any mismatch between their terms and our Terms, their terms will apply. 

4. On-Demand Private Transport. By making a Booking, you are confirming that you: 

have read and accept the Service Provider’s terms. Not all Service Providers have their own terms, but you’re welcome to check out all the terms that we’ve been provided with. 

A7. What we will do 

1. We provide the Platform on which Service Providers can promote and sell their Driving Simulation Training Services – and you can search for, compare and book them. 

2. Once you’ve made your Booking, we’ll give the Service Provider your details (e.g. your name, phone number, email and requested training session time). 

3. We’ll make sure the Service Provider knows the type, date and time of training you’ve  requested.

A8. What you need to do 

1. You must check the details of your Booking carefully, and provide all the information we need to arrange your Booking (your requirements, contact details, etc.). 

2. You must make sure that you and/or everyone in your group complies with our Terms and (where applicable) the Service Provider’s terms, which you saw and accepted during the booking process. You acknowledge that if you or any of them breach them: you might have to pay additional charges, your Booking might be cancelled or the Service provider may refuse to provide the Service. 

3. You must take traffic conditions into account when booking a session and make sure to arrive to your Service Provider location on time. 

4. At and around your Session Time, you must have the phone (whose number you entered when you made your Booking) switched on and able to receive calls/texts, in case the Service Provider needs to contact you. We can’t guarantee they’ll be able to reach you through messaging applications such as WhatsApp or Viber. 

5. You must be 18 or older to make a Booking. We advice that any individuals under 18 to be accompanied by a responsible adult. 

A9. Prices 

1. When you make a Booking, you agree to pay the cost of the Simulation Training Experience, including any charges and taxes that may apply. 

2. Obvious errors and obvious misprints are not binding. For example: if you book a Simulation Package that was mistakenly offered for €1, your booking may be cancelled and we’ll refund anything you’ve paid. 

A10. Payment 

1. We will be responsible for managing your payment and ensuring the completion of your transaction with our Service Provider. In this case, your payment constitutes final settlement of the ‘due and payable’ price. 

2. If we require an Upfront Payment, it may be taken or pre-authorised when you make your Booking, and it may be non-refundable. This does not affect your rights if you have any problems with your Simulation Training Experience – please refer to ‘What if something goes wrong?’ (A15). 

3. If you know of or suspect any fraudulent behaviour or unauthorised use of your Payment Method, please contact your payment provider as soon as possible. 

4. We will store your Payment Method details for future transactions after collecting your consent. 

A11. Rescheduling before Session Time 

1. Booked Session. Your confirmation email will tell you how much notice you need to give (ahead of Session Time) to request any changes to your Booking (such as date or time). 

2. To change your Booking, you may need to cancel it (which might incur a cancellation fee) and make a new one. 

3. If we/the Service Provider need to change your Booking (for example, if there’s a strike that interferes with the Service), we’ll tell you as soon as we can. You’ll be entitled to a full refund (no matter how close your journey is). 

A11. Refunds 

1. If you wish to apply for a refund, you must do so in writing no more than 14 days after your Session Time. 

2. Any refund may take up to 5 working days to arrive in your account. 

3. If your Service Provider doesn’t provide you the Simulation Training Experience on time, you can apply for a refund, and we’ll investigate this for you. 

4. You won’t be entitled to a refund if the Booking doesn’t go ahead as planned because: the driver/Service Provider can’t contact youone or anyone in your group isn’t at the Servide Provider location on time, and you haven’t rescheduled, you request unreasonable changes to the Session Time,  you don’t tell us / the Service Provider / the driver about a change you want to make, you’d provided incorrect details when booking your Service.

A13. Policies 

1. When you make a Booking, you accept the applicable policies as displayed in the booking process. You’ll find each Service Provider’s cancellation policy and any other policies on our Platform: on the Service Provider information pages, during the booking process, in the fine print, and in the confirmation email or ticket (if applicable). 

2. If you cancel a Booking or don’t show up, any cancellation/no-show fee and any refund will depend on the Service Provider’s cancellation/no-show policy.

3. Some Bookings can’t be cancelled for free, while others can only be cancelled for free before a deadline. 

4. If you book a Simulation Training Experience by paying in advance (including all price components and/or a damage deposit if applicable), we may cancel the Booking without notice if we can’t collect the balance on the date specified. If we do cancel, any non-refundable payment you’ve made will only be refunded at their discretion. It’s your responsibility to make sure the payment goes ahead on time (that your bank, debit/credit card or business details are correct.) 

5. If you think you’re not going to arrive on time, please contact your Service Provider and tell them when they can expect you. It’s your responsibility to ensure you’re on time – and if you aren’t, we are not responsible for any associated costs (e.g. the cancellation of your Booking, or any fees we may charge). 

6. As the person making the Booking, you are responsible for the actions and behaviour (in relation to the Simulation Training Experience) of everyone in the group you enrolled. You are also responsible for obtaining their permission before providing us with their personal data. 

A14. Privacy and cookies 

1. If you book an Driving Simulation Training please review  Privacy and Cookies Statement for more information on privacy, cookies, and how we might contact you and process personal data 

A15. Accessibility requests 

1. If you have any accessibility requests: about our Platform and/or services, please contact our Customer Service team about your Simulation Training Experience (wheelchair access, walk-in baths, etc.), please contact your Service Provider.

A16. Intellectual property rights 

1. Unless otherwise stated, all rights in our Platform (technology, content, trademarks, look & feel, etc.) are owned by Urban Intelligenx and by using our Platform you agree to do so for its intended purpose only and respecting the requirements set out below in paragraphs A14.2 and A14.3. 

2. You’re not allowed to monitor, copy, scrape/crawl, download, reproduce or otherwise use anything on our Platform for any commercial purpose without written permission of Booking.com or its licensors. 

3. We keep a close eye on every visit to our Platform, and we’ll block anyone (and any automated system) we suspect of: conducting an unreasonable amount of searches
   using any device or software to gather prices or other information doing anything that places undue stress on our Platform. 

A17. What if something goes wrong? 

1. If you have a query or complaint, please contact our Customer Service team. You can do this by accessing your Booking, or through our app, or through our Help Centre (where you’ll also find some useful FAQs). You can help us help you as quickly as possible – by providing:  your Booking confirmation number, your contact details, and the email address you used when you made your Booking, a summary of the issue, including how you’d like us to help you and any supporting documents (bank statement, pictures, receipts, etc.)

2. All queries and complaints are recorded, and the most urgent ones are treated as highest priority. 

3. If you’re a resident of the European Economic Area and you’re not happy with the way we handle your complaint, you may be able to complain via the European Commission’s ODR (Online Dispute Resolution) platform (ec.europa.eu/odr). It depends on what your complaint was about: 

4. We do try to resolve disputes internally.. 

A18. Communication with the Service Provider 

We may help you communicate with your Service Provider, but that doesn’t mean we’re taking responsibility for the Simulation Training Experience or anything the Service Provider does/doesn’t do. We can’t guarantee that they will read anything from you or that they’ll do what you ask. In itself, the fact that you contact them or they contact you doesn’t mean you have any grounds for legal action. If you need help, please contact us via Email.

A19. Measures against unacceptable behaviour 

1. If you breach these Terms (including our values and our Content standards and guidelines) or fail to comply with applicable laws or regulations, we have the right to: stop you making any Bookings, cancel any Bookings you’ve already made, stop you using: our Platform, our Customer Service, your Account.

2. If we cancel a Booking as a result, you may not (depending on the circumstances) be entitled to a refund. We may tell you why we’ve cancelled your Booking, unless telling you would (a) contravene applicable laws and/or (b) prevent or obstruct the detection or prevention of fraud or other illegal activities. If you believe we have incorrectly cancelled your Booking, please contact our Customer Service team. 

A20. Limitation of liability 

1. Claims for damages are excluded. 

This does not apply: 

• to damage claims resulting from injury to life, body or health, 
• in the event of giving of a guarantee or agreement as to characteristics, 
• or  to damage claims for breach of essential contractual obligations (cardinal obligations) and, 
• to claims for other damages for deliberate or grossly negligent breach of duty by Urban Intelligenx, its legal representatives or vicarious agents. 

Essential contractual obligations are those the fulfillment of which is necessary to achieve the objective of the contract. In the event of breach of essential contractual obligations Urban Intelligenx shall be liable only for the compensation of the foreseeable, typically occurring damage caused due to ordinary negligence, unless it concerns damage claims resulting from injury to life, body or health. 

The above limitations of liability shall also apply to the legal representatives and vicarious agents of Booking.com if claims are asserted directly against them. Service Providers are no vicarious agents and we are therefore not liable for any damages caused by or attributable to the Service Providers. 

2. We don’t make any promises about Service Providers’ products and services (apart from what we expressly state in these Terms). Making the right choice(s) is entirely your responsibility. 

A21. Applicable law and forum 

1. These Terms are governed by German law (for accommodations, flights or attractions) or English law (for car rentals and private/public transport). You can also rely on your national consumer law if you are a consumer living in a country in the European Economic Area, UK or Switzerland (‘Europe’).  If you are a consumer living outside Europe, to the extent permitted by mandatory local (consumer) law, these Terms are governed by German law.

2. If you are a consumer living in Europe (as defined above): You may bring a legal action against us: in the courts of the country where you live, or in the courts in Hamburg.

We may bring a legal action against you in the courts of the country where you live. 

If you are a consumer living outside Europe, to the extent permitted by mandatory local (consumer) law, any dispute will exclusively be submitted to the court in Hamburg.

A22. Modification clause 

1. We may make changes to these Terms. Where such changes are material, we will inform you in advance of such changes becoming effective, unless the changes are required by applicable law. 

2. If you do not accept the changes, please do not use our Platform. 

3. Otherwise, your continued use of our Platform after the effective date of the proposed changes will constitute your acceptance of the revised Terms. 

4. Any existing Bookings will continue to be governed by the Terms that applied when the Booking was made.